Claims Expertise and Experience

To help celebrate Dan’s 20 years with AFRM, we asked him to reflect on defining moments from his early career. One that still stands out is managing his first insurance claim and his visit to the client in hospital after a subarachnoid haemorrhage. The client, recovering from surgery that had temporarily removed part of his skull, was a husband, father of young children, and successful business owner. While the trauma insurance payout couldn’t change what had happened, it pro

In this short video, Rob Vitnell, Managing Director + Adviser, shares his appreciation to our referral partners. Since AFRM started in 1997, the ideal model of client service is collaborating with referral partners. This means clients receive expert advice and the best outcomes.

AFRM Adviser, Philip Hatherly, talks about reviews. Life is full of changes, and as your circumstances evolve, so do your insurance...

AFRM's Phil Hatherly shares a heartbreaking story When it comes to securing your family's financial future, procrastination can have...

In this powerful case study presented by AFRM Claims Manager, Samantha Conlon, we challenge the myth that insurers avoid paying claims. When policies are well-structured and definitions are met, claims get paid. Our client was suffering from alcohol use disorder, which is a tricky case and not a typical condition in insurance. Despite years out of the workforce and extensive rehab, her retail income protection policy had no exclusions for alcohol use. We successfully secured

AFRM's Phil Hatherly discusses his specialty in business succession planning In the dynamic world of business, planning for the...