Claims Expertise and Experience

“This case really highlighted the importance of understanding the policy wordings and just not accepting the first answer from the case...

With this story we demonstrate that AFRM will not settle for the first response from an insurer and will work to get the best possible...

“It’s wonderful that we have been paying all these premiums all these years and we never ever thought we’d make a claim. We didn’t even...

“It is far better for all concerned to have these issues identified early in the life of the business, rather than at some later date in...

This case study serves to illustrate the significance of having a highly knowledgeable and experienced professional managing your...

“At the end of the day, the process ran, and the system worked. So, yeah, it has validated everything we have done before.” “We knew...

"Chris is very knowledgeable in his field of expertise which ensured we covered off every known element to tailor the advice and select...

“It’s tragic to see a person’s life turned upside down by such a freak accident and subsequent series of unfortunate events.” “I can’t...

“It’s a fact that with old contracts, there are times when the insurer’s own claim managers do not understand how the contracts work. ...

“I do appreciate your help over the last six months.” It comes as no surprise that Australians are taking a...

Originally Published on 10 July 2020 “ Reduce this ridiculous form! ” ...

Originally published on 3 June 2020 “...talking with John, it was clear that all the preparation work, putting together the required...

Originally published on 7 May 2020 “We’ve recently reviewed the medical definitions in trauma, income protection and total and permanent...

Originally published on 7 April 2020 “THANK YOU, THANK YOU, THANK YOU!!” Even highly literate and astute professionals can need...

Originally published on 5 March 2020 “I had a youngish family and a busy wife working full-time... So not having to deal directly with...

Originally published on 4 December 2019 “The medicos’ latest suspicion is that I’ve had Acute Viral Encephalitis, from which I can make a...

Originally published on 4 November 2019 “If I had a choice between my health and the money, I would choose my health; but having the...

Originally published on 7 October 2019 “Having the right risk mitigation strategy in place really is about a couple of simple questions:...

Originally published on 2 September 2019 “These events can strike at any time, without warning.” “Having that financial security of the...

Originally published on 7 August 2019 “…a huge thank you for being my advocate and all your help with processing my claim but most...