There were tears ... A life changing phone call

We wanted to share some good news about Samantha Conlon and her success in claims management.

Sam Conlon, AFRM Claims Manager

In the video above, Sam talks about a recent insurance claim she managed and what unfolded after a successful result.

In this case, the client suffered a serious fall, resulting in significant injuries, limited mobility, and intense pain. In addition to the physical harm, the emotional toll on the client and the whole family was immense in dealing with the many challenges with recovery.

Sam diligently spent over six months preparing the initial submission, liaising with the insurer and a range of health practitioners for accurate medical reports to build a rock-solid case. Through every delay, every complication, Sam stayed present. She advocated for the family when they needed it most. She listened, reassured, and stood up to the insurer when needed.

Finally, the insurance company delivered the news: a Total and Permanent Disability payout of over $5 million. Sam’s first call was to the family. They cried with relief, grateful not just for the result, but for the person who walked each step of the journey alongside them.

This story is more than a successful claim. It's about the emotional connection and the shared sense of achievement between our clients and our team. Stories like these are a reminder of why having specialists in insurance is so important.